Refund policy

How can I return an item I bought online?
Unused items must be in perfect condition and be accompanied by their corresponding receipt. If you prefer us to collect it from your home, you can request a currier by sending us an email sales@tngmask.eu. After checking all the details, we will send a transport company to collect your package. The transport company will contact you to arrange a collection.

What is the period for returning an item?
The period for any return is 14 days from the date of shipping confirmation of your order.

Must I pay anything for my return?
Returns are free of charge if it was our store mistake:
- if you have received the wrong products and products were not used.
- if the products were damaged during the shipment.
- if the masks were spoiled during the production process.

In other cases, we would charge 25 EUR for the return shipments. 

How will my money be returned?
Once the return has been approved, you will receive the payment in the same way that you made your purchase.

When will I receive the money for my return?
After approving the return (unused items must be in perfect condition and have all internal labels), you will receive a confirmation e-mail indicating the amount to the credited to your account. Payments to a credit card will always depend on your bank.

What should I do if the amount of my return is incorrect?
Contact our Customer Care department. We will resolve the problem as soon as possible.

Donis-Matts.eu reserves the right to refuse returns that have been notified or sent outside of the set period or items that are not in the same condition in which they were received.

Customer service will respond to any queries you may have about our organization, services, online and in-store sales.
Monday to Friday from 9:00 am to 7:30 pm.
Contact email: sales@barelikus.com.